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Terms and Conditions

Please read these terms carefully before using our services

Dem Boyz Shipping & Logistics Limited




Effective Date: 13/02/2026


1. Acceptance of Terms


By using any service provided by Dem Boyz Shipping & Logistics Limited, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.


2. Scope of Services


Dem Boyz Shipping & Logistics Limited provides courier and logistics services, including but not limited to:

  • USA to Jamaica

  • Air Freight & Sea Freight

  • Assisted online shopping and payment services (if applicable)

  • Warehousing and package handling

  • Pickup / drop-off / mobile delivery options

  • Delivery via third-party courier services where applicable



Dem Boyz Shipping & Logistics Limited reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.


3. Shipping Schedule


Dem Boyz Shipping & Logistics Limited ships approximately 3 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.


4. Service Areas


Dem Boyz Shipping & Logistics Limited services the following locations:

  • Portmore

  • Old Harbour

Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.



5. Responsibility, Risk & Liability


All shipments are transported at the customer’s own risk.



Dem Boyz Shipping & Logistics Limited assumes zero / limited liability for loss, damage, delay, or errors related to shipments.



Responsibility, where applicable, begins when package reaches warehouse / at pickup and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.


Dem Boyz Shipping & Logistics Limited is not responsible for:

  • Vendor errors

  • Incorrect information provided by customers

  • Packages lost or mis-delivered prior to reaching our warehouse

  • Delays, losses, or damages caused by third parties



6. Packaging & Fragile Items


Dem Boyz Shipping & Logistics Limited is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.



Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.



7. Prohibited & Restricted Items


Customers are responsible for ensuring all items shipped comply with local and international laws.



Prohibited items include, but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments



Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. Dem Boyz Shipping & Logistics Limited assumes no liability for seizures, fines, or penalties.



8. Customs, Duties & Fees


Customers are responsible for all customs declarations, duties, taxes, and government fees.



Dem Boyz Shipping & Logistics Limited assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.



9. Assisted Online Shopping Services (if applicable)


For assisted online shopping services:

  • Full payment must be deposited in advance

  • Customers must confirm item details before purchase

  • Payments may be non-refundable once purchase is made

  • Dem Boyz Shipping & Logistics Limited is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues




All refund or exchange matters remain between the customer and the vendor.



10. Payments


Accepted payment methods include:

  • Bank transfer

  • Cash

  • Online payment



All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.



11. Claims & Complaints


All claims must be submitted in writing via email / claim form within 48 / 72 hours of notification or receipt.



Supporting documentation such as invoices and photographs may be required.



WhatsApp messages do not constitute official claims.


12. Storage & Uncollected Packages


Packages not collected within 14 days of notification may incur storage fees of $800 then $100 per day thereafter.



Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.


13. Cancellations


Cancellations must be requested 24/48 hours prior to scheduled service where applicable. Cancellation fees may apply. Dem Boyz Shipping & Logistics Limited reserves the right to cancel services at its discretion.


14. Amendments


Dem Boyz Shipping & Logistics Limited reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.


15. Entire Agreement

These Terms and Conditions constitute the entire agreement between Dem Boyz Shipping & Logistics Limited


16. Contact Information

For any inquiries regarding these Terms & Conditions:
Email: [email protected]
Phone/WhatsApp: 1 (876) 484 - 5255
Address: Portmore & Old Harbour, Jamaica

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